Shipping policy
SHIPPING POLICY
Thank you for shopping with House of Berry 🍵💗
We currently ship throughout New Zealand using trusted courier partners through NZ Post.
Processing Time
Orders are typically processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Timeframes
Estimated delivery times:
• Auckland: 1–2 business days
• North Island: 1–3 business days
• South Island: 2–5 business days
Please note that these are estimates only and delivery times may vary during busy periods, public holidays, or due to courier delays.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can follow your parcel's journey.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order size.
Any free shipping promotions will be clearly stated on our website.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order.
House of Berry is not responsible for parcels delivered to an incorrect address provided by the customer. Additional shipping fees may apply if a parcel needs to be redirected or re-shipped.
Lost or Delayed Parcels
Once an order has been handed over to the courier, delivery is managed by the courier provider. If your parcel is significantly delayed or appears lost, please contact us at houseofberrynz@gmail.com and we will do our best to assist with an investigation.
International Shipping
We currently ship within New Zealand only. International shipping may become available in the future.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Thank you for supporting House of Berry.